Preamble
These general conditions of sale apply to any order placed by a consumer, within the meaning of European Directive n ° 2011/83 / EU of 25 October 2011, with regard to products offered for sale on the victorlondon.com site. (hereinafter “the Site”) by:
The company Victor London LTD (manager of the site hereinafter “Victor London”),
Resident at Covent Garden, London, WC2H9JQ – United Kingdom
The victorlondon.com site is hosted by Planet hoster 4416 Rue Louis-B.-Mayer, Laval, QC H7P 0G1, Canada
Article 1: object
Article 2: Products and services
Article 3: Price
Article 4: Duration
Article 5: Orders
Article 6: Delivery and collection of products
Article 7: Receipt of the order
Article 8: Right of withdrawal and reimbursement
Article 9: Exchange
Article 10: Liability
Article 11: Guarantee
Article 12: Information technology and freedoms
Article 13: Proof and conservation and archiving of transactions
Article 14: Intellectual property
Article 15: Force majeure
Article 16: Completeness
Article 17: Applicable law and dispute resolution
Article 18: Loyalty card
Article 1: object
Victor London offers on the Site the sale of shoes (hereinafter the “Products”), and services incidental to these Products, to Internet users browsing the Site (hereinafter referred to as “Customers”).
The Customer is understood as a natural person of full age or having at least the legal capacity to contract and who acts for purposes which do not fall within the framework of his commercial, industrial, craft or liberal activity.
For the purposes of applying these terms, it is agreed that the Client and Victor London will be collectively referred to as the “Parties” and individually referred to as “Party”.
Any order for a Product placed on the Victor London site is subject to these general conditions of sale.
Victor London reserves the right to modify these general conditions of sale at any time by publishing a new version on the Site. The applicable general conditions of sale are those in force on the date the order is placed.
The purpose of these general conditions of sale is to define the rights and obligations of the Parties resulting from the online sale of the Products offered on the Site.
They frame the steps necessary for the execution of orders between the Parties.
Article 2: Products and Services
Only the Products appearing on the Site on the day of the order, and identified as available, can be sold to the Customer.
The product offer and prices are valid, as long as the Product is available on the Site.
The photographs and graphics reproduced illustrating the Products on the Site are provided for illustrative purposes and are not contractual. Consequently, Victor London cannot be held responsible for any error or omission in any of these photographs or graphics.
The Customer is also required to consult the description of each Product to know its characteristics, and possibly the conditions of maintenance and use.
Each Product ordered is accompanied, upon delivery, by a certificate of authenticity. In addition to the Products offered on the Site, Victor London may offer ancillary services: engraving, sizing, etc.
Article 3: Price
Prices are quoted in euros all taxes included. The Value Added Tax (VAT) is that in force in French and Belgian territories on the day of the order. Any change in the applicable rate may be reflected in the prices of Products and services.
The prices applied are those appearing on the Site at the time of the order. After this date, they are subject to change at any time.
Victor Londonne could be bound by the posting of an erroneous and obviously derisory price, whatever the reason (computer bug, manual error, technical error). In this case, Victor London will inform the Customer as soon as possible and the order will be canceled.
In the event of delivery to the Customer’s home – at the address indicated by the Customer in accordance with Article 6.1- the flat-rate contribution to the costs will be communicated to the Customer on the order summary, before final validation of the latter.
Victor London may reserve the right to offer promotional codes. These promotional codes can only be generated by Victor London and will not be applicable to the price of Products subject to other promotions (sales, batch sales, sales with bonuses, price reduction, etc.). Victor London cannot be held responsible for all promotional codes disclosed on the forums other than those emanating from Victor London and for which it has not given its consent.
Article 4: Duration
These general conditions of sale are deemed accepted by the Customer at the time of validation.
ion by double clicking on the order and apply for the duration necessary for the supply of the Products and until the expiry of the guarantees provided for herein.
Article 5: Orders
5.1 Placing the order
The Customer has the possibility of placing his order from the catalog of Products available on the site. The Customer orders the different Product (s) of his choice by clicking on “Add to cart”. Depending on the nature of the Product, the Customer may be required to choose its size
If the Product is not in stock, the Site indicates the estimated date of availability of the Product. Once the Product has been added, the Customer can either continue shopping by clicking on “Continue shopping”, or check their orders by clicking on “View my cart”.
At any time, the Customer can:
– Check the Products appearing in his basket: their quantity, their amount and detailed information on each of them by clicking on the “My cart” or “See my cart” icon,
– Modify or cancel the order of one or more Products on the basket summary page,
– Continue to select Products by clicking on the “Continue shopping” icon from the add to cart confirmation popup after adding a product from the item sheet,
– Confirm your order by clicking on the “Confirm my cart” icon on the basket page displayed after the validation of the addition during the product sheet.
5.2. Confirmation of the order
The Customer takes note of the Products covered by the order on the basket summary page. To validate the order and go to the next step, the Customer will be asked to read these general conditions of sale.
The basket summary page clearly indicates to the Customer the payment obligation resulting from the order validation process by the words “order with payment obligation”.
5.3. Client identification
The order can only be validated on the Site if the Customer has a personal account.
If he does not already have an account, the Customer must accurately fill in the fields marked with an asterisk as mandatory in order to create his personal account. He must provide the information necessary for his identification, in particular a valid e-mail address which will later be used to identify himself on the Site.
The personal password must be a minimum of 6 characters including numbers and letters and cannot contain more than 11 characters.
The Customer must also indicate his name, first name, personal address and telephone number in order to be able to create his customer account.
Any Customer who already has a customer account must identify himself after clicking on “Validate my basket”, by entering his email address and password.
The Customer accepts that entering these two identifiers constitutes proof of his identity.
The Customer may also, whether or not he already has an account with Victor London, connect through personal accounts that he has created with other operators, mainly Facebook, Paypal and Google. The Customer can then fill in his delivery details on the Victor London site and pay for his order.
These accounts were previously created by the Client with these operators and are not managed or operated by Victor London. As such, each of these operators is respectively responsible for its own data protection and information security systems.
The Customer is responsible for the choice and the conservation of his identifiers and must ensure their confidentiality.
Victor London can in no way be held responsible for any usurpation of identifiers and connections to customer accounts by third parties.
The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for preparing invoices. This information is strictly confidential.
5.4. Order finalization
On the cart page, the Customer will access a page listing the Products appearing in the cart as well as the various delivery options with the associated costs.
On the delivery page, the Customer will access a page on the Site detailing the contract offer as well as the choice of delivery method as well as the address to which the Customer wishes the Products to be delivered. In the event of a first home delivery, it is necessary to register the address indicated before continuing with the order. On this delivery page, the customer can also enter their billing address, which can be changed if necessary. The Customer confirms the billing and delivery address by clicking on “Continue my order”.
By clicking on “Continue my order”, the Customer account
will then yield to a page allowing them to choose their payment method.
“First order” option
The “first order” option allows the Customer to place their order easily, with a minimum of clicks and steps on victorlondon.com
To do this, the customer simply has to enter his delivery address, his valid email address and use one of the means of payment at his disposal.
Their data can then be modified in “My Account”, “My profile” section.
When the Customer clicks on the “Continue my order” button from the delivery page, his personal data and delivery address that the Internet user has provided will be automatically taken into account when ordering and creating his account. The payment page will allow the Customer to check the amount of the order, delivery costs and to finalize it.
Payments made under the “first order” option are just as secure as for a traditional order, the description of which can be found in Articles 5.5 and 12 of these GTC.
Cancellation of the order is still possible as long as the item has not yet been dispatched, by calling customer service.
Please note, “first order” orders, like all standard orders, can be delivered in Metropolitan France and Belgium, and are reserved for adults.
5.5. Payment
The price owed by the Customer is the amount indicated on the payment page of which the Customer has read before definitively confirming his order. The price is then recalled after payment in the summary document sent by email to the Customer’s email address by Victor London
The Customer has the choice to pay for his purchases:
– Online when ordering by credit card (Carte Bleue, Visa, Eurocard, Mastercard for French and Belgian orders, Mistercash / bancontact for Belgian orders. American Express cards are accepted.
– Online when ordering by means of accounts opened with other operators such as Paypal Checkout or Amazon Pay. These accounts were previously created by the Client with these operators and are not managed or operated by Victor London. As such, each of these operators is respectively responsible for its own data protection and information security systems.
– Cash on Delivery can be used as payment method only for orders less than 300 euro. The order value limit could be lower depending on the pin code of your address.
Customers are requested to check the ordered items at delivery, before making a cash on delivery payment. In case certain items from the order are rejected, we accept a partial payment for the order.
To find out more about these payment methods Victor London invites you to consult the Terms of Use of these various services:
– Paypal Checkout: https://www.paypal.com/FR/webapps/mpp/ua/useragreement-full?country.x=FR&locale.x=fr_FR
– Stripe Services: https://stripe.com/gb/ssa
Regarding payment by credit card, the payment methods are as follows:
Notwithstanding the application of article R.642-3 of the Penal Code, the Customer will pay his order by credit card (card with the CB sign, cards bearing the VISA or EUROCARD or MASTERCARD mark, or BANCONTACT / MISTERCASH) in accordance with the provisions of this article.
To pay for his order by bank card, the Customer must send his bank card number on the Site, as well as the expiry date of this card and the cryptogram number (3-digit number on the back of his bank card) . This data will be encoded on the servers on which the Site is hosted using the SSL security standard.
The card will be debited at the time of the order. In any case, the amount debited corresponds to the Product (s) actually delivered.
It is specified that to make his payment by bank card, the Customer will be automatically redirected to the OGONE payment server.
For orders over € 199, the 3D Secure payment system will be mandatory. The Customer will then have to enter his mobile phone number if he had not previously entered it during the identification phase.
In all cases, the online supply of the bank card number or any other method of payment and the final validation of the order will constitute proof of the entirety of the said order, in accordance with the provisions of Law n ° 2000-230. of March 13, 2000 (Law of October 20, 2000 for Belgium) adapting the law of evidence to information technologies and relating to the electronic signature reproduced in articles 1316 et seq. of the Civil Code (1322.2nd paragraph of the Civil Code Belgian). They will also be worth due the sums incurred by entering the items appearing on the order form.
This validation constitutes signature and express acceptance of all operations carried out on the Site.
5.6 Acknowledgment of receipt of the order
After payment, the Customer is directed to a page confirming their online purchase.
A summary document of the order is sent to the customer on a durable medium, by email, to the
’Email address provided by him and at the latest before delivery. This document, which constitutes an acknowledgment of receipt, also includes all the elements constituting the contract between the Parties, including the period of availability of spare parts. The withdrawal form is available by logging into your account and accessing the “my returns / exchanges” section).
5.7 Order tracking
For the follow-up of the current order, the Customer can connect to his personal account by going to the section “my account” / “my orders”.
Article 6: Delivery and withdrawal of products
The Customer can choose either to have the Product delivered to his home or to the designated place, or to collect it from a partner parcel relay or from the Victor London store of his choice when the Product is available in said Victor London store. London identified on the Site.
6.1 delivery
6.1.1. Home delivery
The Customer may have the Products delivered to the address he will have indicated when ordering the Products, it being specified that this address may differ from the billing address.
The Products ordered by the Customer are delivered in metropolitan France, in the overseas departments and territories (DOM_TOM), Monaco and in Belgium.
With regard to Products in stock at the time of the order, the Customer has an option between two types of delivery:
– “Standard” delivery (France and Dom Tom): Victor London will do his best to ensure that the order is delivered within an average and indicative time:
o In mainland France, 12 to 17 working days from the day following payment of the order and in any event within a maximum period of 40 days.
o In overseas territories, from 15 to 25 days from the day following payment of the order and in any event within a maximum period of 40 days.
o For France and Belgium, delivery is free for all orders over 69 euros including tax. For any order lower than this amount, delivery will be invoiced at 5.9 euros including tax.
It is specified that orders registered on the Victor London website on Friday afternoon, Saturday or Sunday are processed the following working day. Orders placed on the Victor London website on a public holiday other than Friday, Saturday and Sunday are also processed on the following working day, which implies a delay in delivery. Thus, an order placed appearing in one of the cases listed above will be postponed by one working day (Monday to Friday); count +1 day delivery time. This period is automatically taken into account in the estimated delivery date indicated on the delivery page when placing the order.
6.1.2. Relay point
The Customer can also opt for delivery to a relay point in France and Belgium, the list of which is available on the Site. The indicative deadlines are the same as for standard delivery (article 6.1.1).
From the delivery of the order to a relay point, the Customer will be immediately informed by e-mail that he has 15 working days to come and receive it. The order will be delivered to him after presentation of an identity document and the order confirmation email. If the order is not collected within this period, Victor London will cancel and refund the amount of the order.
Collection at a relay point is free for all orders over 49 euros including tax. For any order lower than this amount, the pickup at a relay point will be invoiced at 3.9 euros including tax.
In the event of total or partial unavailability of the Order (in particular due to ongoing sales in the selected store), the buyer receives an email or is contacted directly by telephone, informing him of the cancellation of his Order. The buyer is then invited to place his Order again on the Site by choosing another delivery method. Victor London will refund the order within 15 days.
Withdrawal from the store can only take place after confirmation by email that the order has been prepared by the store in question. Receipt of the email and / or SMS confirms that the order is prepared in store, so it is better to wait for receipt of this email and / or SMS before moving.
The Customer has 30 working days to come and collect their order.
If the order is not collected within this period and the customer does not withdraw their purchase within 30 days, Victor London will cancel the order and refund the amount of the order, after the customer has requested its cancellation. .
In addition, after a period of 90 days following the withdrawal date mentioned on the certificate of deposit, HISTOIRE D’OR reserves the right to store the items that have been returned to it and not withdrawn, in any other li
had his choice. In this case, any sum paid by the Customer for the service requested will remain acquired by HISTOIRE D’OR, the Customer also having to and against return, bear all the costs inherent in the storage of the article, such as and without this is exhaustive, the costs of storage, handling, research, transport.
Article 7: Receipt of the order
Upon receipt of the order or withdrawal from the store, the Customer is required to check the apparent conformity of the Products received with the order he has made.
The Customer must therefore report any anomaly concerning the delivery, in particular in the event of damaged packages with missing or damaged products, within 30 days of receipt of the Products to Victor London customer service. Subject to the stipulations concerning the right of withdrawal (article 8 below) and the legal guarantee of conformity (article 11 below), any complaint made more than 30 days after receipt of the Products will be rejected and the responsibility of Victor London will not can in no case be engaged in this capacity.
The Customer may be required, at the request of Victor London, to return the non-compliant or damaged Product. He can do so free of charge either by post or by returning the Product directly to the store. Victor London reserves the right to refuse to serve a subsequent order in the event of abnormal or abusive returns from the Customer.
Article 8: Right of withdrawal and reimbursement
In accordance with the provisions of article L222-7 of the French consumer code, the Customer has a period of 14 calendar days from receipt of the Products to exercise his right of withdrawal from Victor London, without having to justify reasons or pay a penalty. The Customer must then return or return the Products to Victor London within a maximum period of 14 calendar days following the communication of his decision to withdraw.
On a commercial basis, Victor London allows the Customer to retract within 30 calendar days of receipt or withdrawal from the store.
However, in accordance with article L.221-28-3 of the French Consumer Code, the right of withdrawal, as well as any request for reimbursement, cannot be exercised when the Product has been manufactured, modified, adjusted or highly personalized. at the request of the Customer, in the event that the product presents rarity, originality or identification (engraving) requested by the Customer.
Exercise of the right of withdrawal
In order to exercise his right of withdrawal, the Customer can choose from:
o the withdrawal form (reproduced in Annex 1 hereof and received with the package by post) by returning it to the following address: Victor London, STP / HDO, e-logistics department, ZAE de la Tuilerie, 2 rue des Nonettes, 77,500 CHELLES;
o the online withdrawal form (available by logging into your account and accessing the “my returns / exchanges” section).
o an unambiguous statement (eg letter sent by post, fax or email). The paper declaration should be sent to: Victor London, STP / HDO, e-logistics department, ZAE de la Tuilerie, 2 rue des Nonettes, 77 500 CHELLES.
If the Customer uses electronic means, Victor London will immediately send him an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).
Any Product must be returned in new condition, in its original packaging and packaging, accompanied by its exchange or return slip and its warranty certificate and invoice. Products can be returned directly to a Victor London store or by post to the following address:
STP / HDO
E-logistics service
ZAE de la Tuilerie
2 rue des Nonettes
77,500 CHELLES
Effects of withdrawal
In the event of exercise of the right of withdrawal, Victor London will reimburse the customer for all payments received from the customer, including delivery costs (except for additional costs arising from the fact that the customer has chosen, where if applicable, a delivery method other than the less expensive method of “standard delivery” offered by Victor London and defined above in article 6) without undue delay and, in any event, no later than 14 days from from the day Victor London is informed of the Customer’s decision to withdraw.
Victor London does not reimburse delivery charges when in-store pickup is available. When in-store pickup is not available, Victor London will reimburse the cheapest delivery method (Relay point if available, or standard delivery by Colissimo if the only delivery method available)
Victor London will refund using the same payment method as the Customer used for the initial transaction. The Client must
return or return the goods to Victor London without undue delay and, in any event, no later than 30 days after the Customer has communicated to Victor Londonsa decision to withdraw from this contract. This period is deemed to have been met if the Customer returns the goods before the expiration of the thirty-day period.
The Customer must bear the direct costs of returning the goods, except in the event of an error attributable to Victor London. Return costs reimbursable by Victor London are estimated at a maximum of € 10.95
The Customer is only liable for the depreciation of the good resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this good.
Scratched, incomplete, spoiled, damaged, worn or soiled products by the Customer, such as they do not allow a new marketing by Victor London at no additional cost, cannot be the subject of a valid retraction and will not be taken back. nor exchanged.
Article 9: Exchange
The customer cannot make an exchange on the victorlondon.com site for his order purchased online.
The customer must return their order purchased online via their account to receive their refund and make a new purchase.
The customer may exchange his order purchased online, subject to compliance with the conditions detailed below.
Any exchange for a product with a value greater than the amount of the initial purchase will be subject to additional payment from the customer. For any object of a value lower than the amount of the initial purchase, the customer may benefit from a credit note. There can be no exchanges by post.
To be exchanged, products must:
– be in their original condition (not to have been worn on a daily basis, to present no damage or alteration due to improper use)
– be presented in their original packaging with their certificate and purchase invoice
– be free of any personalized inscription or engraving
Article 10: Liability
The information available on the Site is published for general information only.
Victor London takes care to disseminate complete and accurate information but cannot guarantee the accuracy, precision or exhaustiveness of the information made available on the Site and can in no way be held responsible for any error or inaccuracies contained on its Site and cannot guarantee that the use of its Site does not infringe the rights of third parties. Any use of the Site is made at the user’s own risk.
Victor London accepts no responsibility whatsoever for the technical functioning of its Site, and does not in any way guarantee the total absence of viruses or other harmful elements on its Site and on the servers allowing access to it. If the use of the Site or its content should cause a nuisance for the user forcing him to repair or replace equipment, materials or databases, Victor London cannot be liable for the costs incurred by these operations. In general, all the information contained on the Site is provided “as is” and “accessible according to the availability of the Site” without any express or tacit guarantee as to the accuracy, reliability or completeness or the appropriateness of the content of the Site.
Victor London declines all responsibility:
– for any imprecision, inaccuracy or omission related to the information published on the Site.
– for any damage resulting from a fraudulent intrusion by a third party leading to a modification of the information published on the Site.
Victor London cannot be held responsible for delivery delays due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of the postal services and means of transport and / or communications).
Finally, Victor London cannot be held responsible in the event that the Client is not satisfied with the associated Services he has requested, in particular the texts engraved at his request.
The period of conservation of articles by Victor London is 1 year. After this period, Victor London reserves the right to relinquish unclaimed items.
Article 11: Guarantee
All our Products benefit from the legal warranty regime as recalled in this article and by the articles reproduced in Appendix II, provided that use has been normal and that the maintenance advice has been followed.
When acting as a legal guarantee of conformity, the Customer:
– has a period of two years from the delivery of the product to act;
– can choose between repair or replacement of the good, provided that the Customer’s choice does not result in a manifestly disproportionate cost compared to the other modality
, taking into account the value of the good or the importance of the defect;
– is exempt from providing proof of the existence of the lack of conformity of the good during the twenty-four (24) months following delivery of the good. In addition, the legal guarantee of conformity applies independently of any commercial guarantee granted. The Customer may decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code.
In this case, the Customer can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code. Any request relating to these guarantees must be addressed to customer service, via the contact form. Return costs will be at the Customer’s advanced expense, and will only be reimbursed if Victor London is liable under the warranty. In addition to the legal guarantee, certain products sold on the Site benefit from a guarantee known as the “Manufacturer’s Guarantee”, the scope and duration of which differ according to the Products and the brands of these Products.
The existence of this Manufacturer’s Guarantee, if applicable, is indicated on the Site, in the product description sheet and the conditions for implementing this guarantee will be communicated to the Customer. When ordering a watch via the site, the Customer must have the warranty card accompanying his order stamped in the store in order to be able to benefit from the “Manufacturer’s Guarantee”. Before any purchase, Histoire d’Or informs the customer of the period during which or the date until which the spare parts essential for the use of the property are available. This information is provided subject to the indications that Histoire d’Or has received from the manufacturers of the products.
You are reminded that in the event of a professional purchase, when the Customer is informed of his declared quality of Consumer, Victor London cannot be held responsible for any damage that may arise as a result of the purchase or the use of products in a professional context.
Article 12: Information technology and freedoms
The communication of personal information in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices.
This information is strictly confidential and treated in compliance with the law “Informatique et Libertés” of January 6, 1978 amended in 2004 (for France) and the law of December 8, 1992 relating to the protection of privacy with regard to processing of personal data (for Belgium) under the conditions referred to in the Personal Data Policy.
For the purposes of paying for your orders, banking information and data are collected by OGONE, our payment service provider. The solution for processing your payment is subcontracted to Ogone, which is PCI-DSS certified by Visa and Mastercard. This standard is an international security standard aimed at ensuring the protection of credit card data. The information relating to the personal data of cardholders required to manage your order is kept for 18 months from the date of processing of the payment.
In accordance with the aforementioned provisions, the Customer has the right to access and rectify information concerning him. The Customer may also, for legitimate reasons, oppose the processing of data. The procedures for exercising this right are specified in the “Personal data policy”. The Customer can exercise these rights according to one of the following methods: on the website, via his customer account, the customer can modify at any time his billing and delivery address, his title and his password, via the call or email to customer service, the customer can change his personal details (name, first name, date of birth, email address). This information may also be communicated to other brands in the HONLINE Group.
Article 13: Proof and Storage and archiving of transactions
Victor London recommends that the Customer keep a paper trail or on reliable computer support, all data relating to his order.
The computerized records, kept in Victor London’s computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the Parties.
The archiving of invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy.
In addition, and in accordance with article L.213-1 of the French Consumer Code, Victor London undertakes to keep and archive on all media, for 10 years, the contracts concluded between the Client and Victor London d ‘ a greater value or é
equal to 120 € and to guarantee access by the Customer at all times.
The exercise of this right of access may be exercised by contacting the following address:
Victor London – 55, rue d’Amsterdam 75008 Paris.
Article 14: Intellectual property
The Site is owned and operated by Victor London. All the elements composing it, including the graphic charter, domain name texts, comments, photos, videos, brands, graphics, concept, illustration, images and all other distinctive signs, appearing on the site www.victorlondon.com are protected by current legislation on intellectual property and copyright, for which Victor Londonc holds rights. Any unauthorized use of the site or its content would constitute an infringement punishable by articles L. 335-2 and following of the French Intellectual Property Code.
Article 15: Force majeure
Victor London will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance results either from the Customer or from an unforeseeable and insurmountable fact of a third party to the contract. , or a case of force majeure as defined by the case law of the courts, including in particular total or partial strikes, in particular of postal services and means of transport and / or communications.
Victor London will notify the Customer of an event constituting force majeure, within 5 working days of its occurrence.
The Parties agree to consult as soon as possible in order to determine the methods of processing the order during the period of force majeure.
Beyond a 30-day period of interruption due to force majeure, the Parties will be released from their obligations towards each other. If applicable, Victor London will reimburse the Customer as soon as possible.
Article 16: Completeness
In the event that one of the clauses of these general conditions of sale is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale and use.
Article 17: Applicable law and dispute resolution
These general conditions of sale are subject by the seller, the company HONLINE (referred to as “Victor London” in these GTC), to French law.
They apply to deliveries made to consumer customers exclusively domiciled in France or Belgium. Pursuant to the provisions of European law in force, and by way of derogation from the preceding paragraph, the law of the country where the consumer resides may be applicable to the consumer residing in Belgium.
In the event of a dispute, the French courts of the place of HONLINE’s head office will have sole jurisdiction, except in application of rules of derogatory jurisdiction when the consumer is a claimant.
Victor London and the Client undertake in the event of a dispute to seek an amicable solution before any legal action.
Mediation and amicable settlement of disputes
According to the provisions of Articles L612-1 et seq. Of the French Consumer Code, the customer has the possibility of using the services of a mediator free of charge for the amicable settlement of any unresolved dispute between him and Victor London
Medicys contact details:
Website / Online dispute resolution platform: www.medicys.fr. Postal address: Medicys-Center for Mediation and Amicable Settlement of Bailiffs-73 boulevard de Clichy-75009 PARIS. rf.sycidem@tcatnoc.
Conditions of admissibility
It is hereby specified that the dispute can only be examined by the mediator under the following conditions:
– The consumer must justify having tried beforehand to resolve his dispute directly with Victor London, by a written complaint;
– His request must not be manifestly unfounded or abusive;
– The dispute must not have been previously examined or be pending before another mediator or a court:
– The consumer lodged his request with the mediator within a period of more than one year after his written complaint to the services of Victor Londo.
– The dispute does not fall within its area of jurisdiction.
FEVAD mediator
Victor London is a member of the Federation of Distance Selling Companies (hereafter “FEVAD) and as such benefits from the mediation service set up by the latter to resolve consumer disputes, the contact details of which are as follows.
If the prior written approach to Victor London has not been successful, the Customer may decide to resort to this procedure. The Customer must then contact the FEVAD e-commerce Mediator Service:
– Or by post sent to: FEVAD e-commerce mediator, 60 rue la Boétie –
75008 Paris
– Or directly by filling out the online form available here.
Prior to his request, the Customer must consult the terms of referral available on the site http://mediateurfevad.fr.
Once the complete Client file has been received, FEVAD will contact Victor London.
As a member of FEVAD, Victor London undertakes to process complaints sent via FEVAD within 10 working days from the day of their receipt. If a solution is not possible within this period, Customer Service will send an acknowledgment of receipt with an indication of the estimated processing time.
Belgium :
For Belgium, the Customer has the possibility of entering the Mediation Service for the Consumer. Recourse to the Consumer Mediation Service is completely free. It is competent for cross-border disputes if the company concerned is located in Belgium or turns its activities to Belgium.
The request to the service must meet several admissibility conditions:
You must first have tried to resolve the dispute directly with the company;
The request cannot be anonymous and the company must be clearly identified;
The request cannot be fanciful, vexatious or defamatory;
The claim may not have been the subject of legal action or out-of-court dispute resolution with another qualified entity;
The request cannot be such as to seriously hamper the effective functioning of the Consumer Mediation Service.
Address: North Gate II, Boulevard du Roi Albert II 8 bte 1, 1000 Brussels
Tel: + 32 2 702 52 20 Fax: + 32 2 808 71 29 E-mail: eb.ruetammosnocnoitaidem@tcatnoc Website: www.mediationconsommateur.be
Finally, victorlondon.com informs these customers of the existence of a European platform for the amicable settlement of online disputes (ODR). You have the possibility to use it to settle your disputes, via the site: http://ec.europa.eu/odr
Article 18: Loyalty card
Victor London automatically allows its Customers to subscribe to a free loyalty card.
The card is available free of charge for any purchase in all Victor London stores in France and Belgium. It can also be taken out on the website www.victorlondon.com. In this case, it will be sent as soon as possible by post to the address indicated when opening a personal account. This card is valid for online purchases as well as in Victor London stores.
This card is personal and cannot be assigned or transferred. However, the same household can use the same card. In order to identify oneself, an identity document may be requested for any in-store purchase and the entry of identifiers is necessary on the internet.
The loyalty functions of the card allow you to accumulate purchases in all Victor London stores in France and Belgium.
The cumulative number of purchases and their corresponding amounts can be viewed at all Victor London points of sale in France and Belgium and appear at the bottom of each of your purchase invoices. Details of purchases can be viewed in your personal account on the site www.victorlondon.com. When making purchases on the site www.victorlondon.com, these are only taken into account after the expiration of the 30-day withdrawal period.
This accumulation of purchases cannot be transferred or exchanged for cash.
It gives the right, after 5 purchases made over a period of five years from the date of the first purchase, to a reduction, equivalent to 10% of the cumulative amount of these 5 purchases, to be used on the next purchase in one from our Histoire d’Or stores in France and Belgium or on the website www.victorlondon.com under the same conditions as in stores.
The loyalty voucher will be given to you at the cash desk or by email after the 5th purchase at the same time as the purchase counter will be reset to zero.
The loyalty voucher must be used within 3 months of its issue and in a single purchase (of one or more items), which constitutes the first purchase of a new series. In the event of a purchase on the www.victorlondon.com site, the loyalty voucher will only be usable after 30 days following the last purchase made on the website.
If the amount of the purchase made with the loyalty voucher is less than the amount of this loyalty voucher, Histoire d’Or cannot issue credit or cash to make up the difference. In addition, this difference cannot be credited to the loyalty card.
This voucher is not a payment instrument, it is non-refundable in the event of loss or theft.
In the absence of 5 purchases made during a period of 5 years or in the absence of use of the loyalty voucher within the aforementioned 3 months, the counter will be reset to zero and a new series will begin during the first following purchase. (one or more articles
).
These conditions can be modified or deleted at any time. Information by posting in Victor London stores in France as well as on the Victor London Site will be provided at least 15 days in advance.
No modification or deletion of the card will entitle the holder to compensation.
The benefit of the loyalty functions of the card can be withdrawn from the card holder at any time, without justification.
Victor London stores and the website www.victorlondon.com are exempt from all liability for all direct or indirect consequences, possible anomalies and malfunctions of the loyalty functions of the card, whatever their causes.
The Victor London stores and the website www.victorlondon.com will nevertheless do their utmost to keep the holder, in the event of an anomaly, the benefit of his cumulative purchases.
In the event of loss or theft of the card, the holder must report it to the point of sale that issued his card.
Regardless of the number of purchases they have made, any holder may occasionally benefit from certain advantages. They will be announced by personal mail, email or in stores.
* The system of cumulative purchases may be modified at any time. Purchases of repairs and purchases made during sales or promotional periods, or with exceptional discounts, will not be allocated to cumulative purchases. Being a Victor London loyalty card holder automatically subscribes to our newsletter. You can very easily unsubscribe from this newsletter directly on the newsletter. In application of the law of December 8, 1992 on the protection of privacy with regard to the processing of personal data, you have the right to access, rectify and oppose data concerning you. which can be done by mail at the following address: Victor London- Europe – E-commerce customer service –55, rue d’Amsterdam-75008 Paris
APPENDIX 1: MODEL WITHDRAWAL FORM
Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract. We advise you to also specify your order number)
For the attention of Victor London 55 rue d’Amsterdam, 75008 Paris – France,
I hereby notify you of my withdrawal from the contract for the sale of the property below:
Ordered on: […] (*) / Order received on: […] (*)
Order number :
Client name :
Customer Address:
Street:
Postal code :
City :
Country:
Signature (only if this form is notified on paper):
Date:
(*) Delete the unnecessary mention
APPENDIX 2: PROVISIONS RELATING TO THE LEGAL GUARANTEE
Belgium: Reproductions of articles VI 83, 14 ° CDE and 1641 to 1648 and 1649 bis to 1649 octies of the Civil Code.
All our Products benefit from the legal guarantee regime, provided that they have been used under normal conditions and that the maintenance advice has been followed.
Article 1604 of the Civil Code
The seller is obliged to deliver to the buyer something in accordance with the contract
Article 1649 ter §1 of the Civil Code
For the application of Article 1604, paragraph 1, the consumer good delivered by the seller to the consumer is deemed to comply with the contract only if:
1 ° it corresponds to the description given by the seller and possesses the qualities of the good that the seller presented in the form of a sample or model to the consumer;
2 ° it is suitable for any special use sought by the consumer, which the latter made known to the seller at the time of the conclusion of the contract and which the seller accepted;
3 ° it is suitable for the uses for which goods of the same type are usually used;
4 ° it presents the quality and the usual services of a good of the same type which the consumer can reasonably expect, having regard to the nature of the good and, where applicable, taking into account the public statements made on the concrete characteristics of the well by the seller, by the producer or by his representative, in particular in advertising or labeling.
Article 1649 quater §1 of the Civil Code
The seller is liable vis-à-vis the consumer for any lack of conformity which exists during the delivery of the goods and which appears within two years from this.
Article 1641 of the Civil Code
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.
Article 1649 quater §3 of the Civil Code
The action of the consumer is prescribed within a period of one year from the day on which he noted the lack of conformity, without this period being able to expire before the end.
of the two-year period, provided for in § 1
France: Reproductions of articles L. 217-4, L. 217-5 and L. 217-12 of the Consumer Code and 1641 and 1648 of the Civil Code
Article L. 217-4 of the Consumer Code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L. 217-5 of the Consumer Code
To comply with the contract, the good must:
1 ° Be suitable for the use usually expected of a similar good and, where applicable:
-Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
-present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L. 217-12 of the Consumer Code
Action resulting from lack of conformity lapses two years after delivery of the goods.
Article 1641 of the Civil Code
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.